- We value your time Guarantee.
Our call center is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our Service Expert arrives at the appointed time, we will give you a call so you don’t have to waste your valuable time waiting or worrying.
- We value your home Guarantee.
Our Service Experts use floor protecting shoe covers and tarps to protect your home. We make sure they leave your home’s interior in the same condition it was in before they arrived. If we don’t get it to your satisfaction we will clean your home.
- We value your satisfaction Guarantee.
We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
- One Year “Test Drive” Guarantee!
If you are unhappy with your installation and we cannot fix it, we will remove the system and refund 100% of your original investment at any time during the first year. Period!
- Workmanship Guarantee
Our Service Experts are the best in skill, attitude and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you get the most knowledgeable Service Expert in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or swear in or near your home and are drug free. If, when they have finished in your home they have not performed in accordance with these high standards, we will refund whatever portion of the purchase price you feel to be fair and reasonable.
- Lifetime Replacement Guarantee
Gold Medal Plumbing Heating Cooling and Electric, Inc., warrants and guarantees to the original purchaser, that should Customer accept and purchase Gold Medal’s recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the Customer owns the residence in which the recommended repair was provided or until the Unit in which the Covered Repair was performed, if applicable, is replaced.